(Case 04)
Systems thinking · Smaller project

Untangling a wicked problem: drug crime in Amsterdam

A causal loop diagram and stakeholder map of a problem nobody owns. A smaller group project.

About this case
ClientAmsterdam University of Applied Sciences
Year2024
TypeSystems thinking · stakeholder perspectives · visual analysis
My roleSystems mapper, team of four. I led the causal loop diagram and wrote an analysis of interventions
MethodsOne-page framing, value network map, cause-and-effect analysis, causal loop diagram (Kumu, four versions)

(Challenge)
A wicked problem

A textbook wicked problem.

Amsterdam youth at risk
6.5%
Nationally
5%
Young Amsterdammers at risk
10,000

Amsterdam is an international hub in the cocaine trade, and drug crime touches almost everything: violence, money laundering through real estate, chemical waste, and young people drawn into criminal networks, sometimes from the age of twelve.

Residents, police, the City, youth workers, users and dealers disagree about what the problem even is. Some want tougher enforcement, others regulation. Every intervention has side effects elsewhere. We scoped it to specific neighbourhoods, and to why young people get involved.

Five reasons it is wicked (Alford & Head, 2017)

  1. Complex

    Criminal organisations, government, police and society are all involved, across legal, social, economic and environmental domains. No single solution reaches all of them.

  2. Interwoven

    Criminal networks are woven into the legal economy and much of their activity runs through legal structures, which makes it hard to isolate. In some circles drug use has become normal.

  3. Uncertain

    Regulation, tougher sentences and awareness campaigns each have benefits and risks. Nobody can say which one works best in the long run.

  4. Conflicting views

    Government, police, young people, social workers and banks often want opposite things: strict enforcement for some, regulation or even legalisation for others.

  5. Social and planetary harm

    The drug economy works outside the planet's limits, with chemical waste, and undermines the social foundation by deepening inequality.

(Approach)
Five steps

From one page to a system map.

  1. Frame it on one page

    What is the problem, for whom, and why is it wicked?

  2. Map the value network

    Money, debts, information, care, enforcement and social influence between young people and everyone around them.

  3. Causes and effects

    From the cocaine trade and poverty to weak cooperation between schools, youth workers and police.

  4. Build the causal loop diagram

    Four versions in Kumu, more than sixty relations, reinforcing and balancing.

  5. Look for leverage

    What the City already does, compared with what the map shows.

Large causal loop diagram titled Drugscriminaliteit in Amsterdam with more than sixty factors, such as criminal recruitment of young people, poverty, school dropout, police efforts, demand for drugs and money laundering, connected by blue and red arrows.
(Fig. 01)The causal loop diagram (v4). Tap to enlarge
Value network and stakeholder map with colour-coded flows of laws, enforcement, care, information, social influence, drugs, money and debts between young people, family, school, social media, dealers, the City, police and neighbourhood organisations.
(Fig. 02)Value network and stakeholder map

(Context)
What already happens

Mopping with the tap open.

Amsterdam's mayor speaks of "worrying signals" and a threat of "disruption of public life" (Tops & Tromp, 2019). The City, police and the public prosecutor work together in a joint approach against drug crime, along three lines (Driehoek Amsterdam-Amstelland, 2024).

  1. Money

    Fight criminal business and tackle the people who facilitate it, such as those who help launder money.

  2. Violence

    Disrupt criminal networks and reduce the possession and use of weapons.

  3. Neighbourhoods

    Protect and strengthen residents, break criminal careers early, and reinforce the local approach.

On prevention there is a lot too: drug testing stations, information sessions for first- and second-year mbo students, Credible Messengers who use their own past to inspire young people to make other choices, neighbourhood justice in Zuidoost, street colleges where people with lived experience talk with young people, and sport as a way in (Driehoek Amsterdam-Amstelland, 2024).

It partly works. But the City's own report calls it mopping with the tap open, and the mayor started a debate on whether the war on drugs can be won at all. Our value network map showed something the approach hardly touched yet: young people get involved because of debts (Driessen & Koerntjes, 2023; Odekerken, 2024).

(Insights)
Symptoms and roots

Treating symptoms, missing roots.

  1. Mostly on symptoms

    The City does a lot, from disrupting networks to prevention, but mainly at the level of symptoms.

  2. Money is the entry point

    Young people get involved because they need money, often because of debts.

  3. Closed doors

    Discrimination on the labour market lowers the threshold to crime with every rejection.

  4. Leverage at the root

    Local opportunities and fair pay make legal work more attractive; schools, youth workers and police can spot risks earlier together.

(Interventions)
New economic thinking

Work on the roots, not only the symptoms.

Young people often earn more in crime than in a regular job (Schouten & Bomers, 2022), and young people with a bicultural background find work harder to get, with or without a diploma (Van Doorn, 2021). Every rejection lowers the threshold. So I looked for interventions through the lens of new economic thinking.

  1. Change the regime

    Multi-level perspective: the current regime is held up by established criminal networks and social inequality. Better cooperation between government services, schools and police can spot vulnerable young people early and guide them.

  2. Grow the niches

    Small community initiatives that offer young people another perspective, such as education and work projects, can grow into the new normal.

  3. Strengthen the social foundation

    Doughnut economics: invest in education, housing and above all work for young people at risk, within the limits of the planet (Raworth, 2017).

  4. Pay fairly, hire locally

    Support local entrepreneurs so they can hire these young people, and pay at least the minimum wage, also to younger workers. Fair pay makes legal work more attractive than fast money, and keeps money and cohesion in the neighbourhood.

(Reflection)
What I learned

Never accept the first framing.

Map who sees a problem differently, and look for the structures behind the events. This project laid the foundation for the systems methods I used in every project after it.

It also held up a mirror. In this group I sometimes shared my opinion too quickly. The feedback made me change my approach: listen first, weigh the information, then take a position.

(Sources)
APA 7

References.

  1. Alford, J., & Head, B. W. (2017). Wicked and less wicked problems: A typology and a contingency framework. Policy and Society, 36(3), 397–413. https://doi.org/10.1080/14494035.2017.1361634
  2. Driehoek Amsterdam-Amstelland. (2024). Rapportage Driehoek tegen Drugscriminaliteit: Visie en voortgang. https://openresearch.amsterdam/image/2024/5/14/driehoek_tegen_drugscriminaliteit_visie_en_voortgang.pdf
  3. Driessen, Z., & Koerntjes, D. (2023, December 3). Onderscheidende kenmerken van jonge drugsverdachten. Centraal Bureau voor de Statistiek. https://www.cbs.nl/nl-nl/longread/statistische-trends/2023/onderscheidende-kenmerken-van-jonge-drugsverdachten
  4. Odekerken, M. (2024, September 6). Jongeren, schulden en criminaliteit. Verwey-Jonker Instituut. https://www.verwey-jonker.nl/artikel/jongeren-schulden-en-criminaliteit/
  5. Raworth, K. (2017). Doughnut economics: Seven ways to think like a 21st-century economist. Chelsea Green Publishing.
  6. Schouten, D., & Bomers, L. (2022, July 19). Geld, geweld en geheimen: Om deze redenen komen jongeren volgens criminoloog moeilijk uit drugscriminaliteit. EenVandaag. https://eenvandaag.avrotros.nl/item/geld-geweld-en-geheimen-om-deze-redenen-komen-jongeren-volgens-criminoloog-moeilijk-uit-drugscriminaliteit/
  7. Tops, P., & Tromp, J. (2019). De achterkant van Amsterdam: Een verkenning van drugsgerelateerde criminaliteit. Gemeente Amsterdam. https://openresearch.amsterdam/nl/page/49334/de-achterkant-van-amsterdam
  8. Van Doorn, R. (2021). Migranten komen na het hoger onderwijs moeilijker aan de juiste baan. ScienceGuide. https://www.scienceguide.nl/2021/08/migranten-komen-na-het-hoger-onderwijs-moeilijker-aan-de-juiste-baan/